TERMS AND CONDITIONS

PRICES

All prices are in Swedish Kronor (SEK) including VAT.

PAYMENT

Payment can be made by debit or credit cards linked to Visa or MasterCard. Please note that the delivery recipient's name and address must match the card / account holder's name and address. Artilleriet Interiors AB does not charge additional fees for card payments. We use the security standard developed by Visa and MasterCard for payments over the Internet. Data is transferred using secure SSL encryption, this means that no unauthorized person can see your card details.
If you are under 18, you must have parental permission to order from Artilleriet. Any attempt at fraud will be prosecuted. The Artilleriet Interiors AB reserves the right to cancel a purchase if fraud is suspected.

INVOICE

If you choose to pay with Klarna invoice, click here HERE to read more about Klarna Terms.
When you choose to pay by invoice an invoice fee of 29 SEK will be added.
To choose invoice you need a Swedish id-number.

SHIPPING COST / DELIVERY SWEDEN

All orders over 500 SEK, free delivery within Sweden.
For orders under 500 SEK, there´s a shipping cost of 49 SEK within Sweden.

Delivery options:

- DHL
Packages over 20 kg are delivered to the nearest service point, please enter your mobile number for SMS notification, otherwise you will get a notice in the mail.
Packages over 20 kg or longer then 150 cm are delivered by DHL Home Delivery daytime. Delivery is made to the door / gate weekday´s between 07-17. DHL will contact you to schedule the distribution and delivery takes place within a two-hour period. Note that the recipient can not decide the delivery time, it´s controlled by DHL's fixed routes in your area.

- DHL home delivery 1 person will help you carry in the package between 07-17 (in Sweden)
For packages that weighs less than 25 kg, DHL driver will carry the package from the vehicle and into your home.
If the package weighs more than 25 kg, DHL driver will carry the package with the receivers help.
A fee of 350 SEK will be aded.

- DHL home delivery help with 1 person will help you carry in the package between 17-22 (Urban areas in Sweden)
For packages that weighs less than 25 kg ,DHL driver will carry the package from the vehicle and into your home. If the package weighs more than 25 kg DHL driver will carry the package with the receivers help.
A fee of 450 SEK will be aded.

- DHL home delivery 2 person will help you carry in the package between 7-17 (in Sweden)
DHL will deliver the package in to your home without the receivers help
A fee of 500 SEK will be aded.

- DHL home delivery 2 person will help you carry in the package between 17-22 (Urban areas in Sweden)
DHL will deliver the package in to your home without the receivers help.
A fee of 600 SEK will be aded.

- Pick up at Artilleriet warehouse:
You can choose to collect the goods at our warehouse in Högsbo. For opening hours and addresse, see About Artilleriet. As soon as your goods are ready for pick-up we will contact you via email, SMS or phone.

In cases DHL or Artilleriet agreed with the receiver on the day and time of delivery, but he is not in place at the time of delivery, may be an additional fee for a new delivery attempt to come.

Delivery time (in Sweden)

Items in stock
If the item is in stock we normally send out your order within 2-3 workdays. The delivery time from us to you is usually 2-4 workdays. At large orders or delayed delivery from suppliers, the delivery time may vary. In such cases, you will be notified about this as soon as we have processed your order.

Should there be special reasons for goods not delivered in time, it is important that the customer notifies us regarding this matter.

Delivery time for items out of stock or customized orders are approximate. We will get back to you if the delivery time for any reason would be longer than estimated.

If you order multiple products with different delivery time on the same orders, goods will be sent in one shipment when all the goods are in stock. If you wish partial delivery - contact info ( @ ) artilleriet.se. Extra charge may apply.

Fee for uncollected mail or unsuccessful delivery attempts
In cases where the packages, letters or skid / larger parcels are returned to the Artilleriet of the shipping company because the client / receiver
has not collected the package from the delivery point;
2) has not been reachable on Supplied Notification Phone;
3) refused to package upon delivery; or
4) stated false name, address or contact details, Artilleriet will charge the client a fee. For letters and parcels fee amounts to SEK 300 incl. VAT for pallet / larger packages to SEK 600 incl. VAT.
In cases DHL or Artilleriet agreed with the receiver on the day and time of delivery, but if he would not be in place at the time of delivery, may be an additional fee for a new delivery attempt in near future.

Delivery to door
All shipments from Artilleriet sent to service point or delivered to your address and can only be collected with shipping number, this is sent to you by SMS or letter. You can request that your delivery will be dropped of without endorsement. In this case your goods will be left at your address without endorsement, it is you, the customer that is responsible for the package from the freight company relinquished packets on the specified address. Contact info@artilleriet.se if you want this shipping option.

Security

Artilleriet guarantees, according to the Personal Data Act (PUL), that your personal information will never be disclosed to third parties.

CANCELLATION

When purchasing in our online store or by phone the distance law is applied. This means that you, the customer has the right to cancel your purchase within 14 days. The 14 days begins to run from the date the customer receives the product.
The merchandise must be in as good condition as when you received it, this means unused and undamaged. The goods must be packed in original packaging.
Repayment is normally within 1-5 working days, but no later than 30 days after we have received and accepted the return. Please note that any invoice must be paid even if you return the product.
Artilleriet is not responsible for any damage in the return shipment, therefore, send you return well packaged.

When purchasing an item that is not in stock, custom made / ordered or otherwise, the distans law don´t apply. This may for example be a couch in a specific color and fabric made just for you.

To make a return:
1. Contact our customer service and ask for a return shipping label and return form.
2. Fill in the return form. Be sure that the information is accurate and clear.
3. Pack the product properly, use the original product packaging and a protective transport packaging, similar to that you received the package to you. Do not forget to attach the return blanket in the package.
4. Return the product to the Artilleriet Warehouse using the return shipping label, which was sent to you by email or post.

In return, we help you with a return shipping label. When you use your right to return the cost for return shipping is payed by the customer. Return shipping is adjusted in connection with the refund of your money. We recommend that you always contact us before the goods are sent in return, regardless of the return reason.

Return policy does not apply to business customers.

COMPLAINTS

You have the right to claim a product if it can be assumed to be a manufacturing defect in the product. Contact us at info@artilleriet.se and include clear pictures of the defective product and give us your order number.
We are primarily changing the goods with a new one, or if the item is out of stock we will reimburse you for the product.

Transport damage

Important: Be sure to check the goods for any damage when you receive the delivery. Goods with visible external shipping damage should be claimed from us, you have to have the damage noted on your bill of lading from the shipping company in connection with the receipt. Ask the driver to note the damage. If you would discover hidden defects / transport damages after opening the package, communicate this as soon as possible to Artilleriet.
At any transport damage contact info@artilleriet.se and attach the message with clear pictures of the damage and possibly damaged packaging and provide the email with your order number. For us to be able to claim damaged goods to the shipping company, we need to notify transport damage to the shipping company within 1-3 work days. We are therefore grateful if you report the damage within that time.

If the transport provided without endorsement, by proxy, the transport may not be claimed.

Sample sale

Includes display items / and unique pieces that are not part of Artilleriet Interiors AB's product range, or for any other reason not to be in stock goods at Artilleriet Interiors AB. If the product has a defect, this is indicated in the product description and it is up to the buyer to verify this before the purchase. Please note that for products marked "Sample Sale", return and refund is not possible. Please contact info@artilleriet.se for more information.

Colors and images

We strive to reproduce colors and textures of our products as accurately as possible. We can not guarantee that the pictures shown in the web-shop accurately reflect reality. Due to difference in display settings on your computer etc colors may vary. We often use images from our suppliers, and therefore don´t have the ability to influence the pictures.

Incorrect information

We reserve the right to retrospectively correct any incorrect information regarding price and delivery. We reserve the right for any errors in product info as well as price and availability. Even after completing the purchase and sent order confirmation, we reserve the right to change the price and delivery time for any printing errors. If a product in Artilleriet range has expired or for any other reason are not available, Artilleriet is not obligated to provide such a product. Once the customer has placed an order, Artilleriet can not change the order, return conditions apply.

Force majeure

We reserve the right to invoke force majeure in situations where this is applicable.